Refund policy

30-Day Easy Return, Refund & Exchange Policy

At WALKENZA, we are committed to providing a smooth and reliable shopping experience. Your trust matters to us, and we aim to make returns, refunds, and exchanges as easy and transparent as possible. If you are not fully satisfied with your purchase, we are here to help.

This policy explains how returns, refunds, and exchanges work at WALKENZA. By placing an order on https://walkenza.com/, you agree to the terms mentioned below.

Eligibility for Returns, Refunds & Exchanges

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team within 30 days of receiving your order. After verification, we will arrange a return, replacement, or full refund. In such cases, all shipping charges will be covered by WALKENZA.

Incorrect Product Delivered

If an incorrect item is delivered, notify us within 30 days of delivery. Our team will guide you through the return process and ensure that the correct product is sent to you without unnecessary delay.

Return Procedure

Step 1: Contact Customer Support

To initiate a return, please contact our customer support team via email or phone. Share your order number, the reason for return, and any supporting details to help us process your request efficiently.

Step 2: Return Approval

Once your request is reviewed and approved, we will provide you with return instructions and necessary details to proceed.

Step 3: Secure Packaging & Shipment

The product must be packed securely in its original packaging, including all tags, accessories, and documentation. The item should be returned using a trackable and secure shipping method.

Step 4: Inspection & Processing

After receiving the returned item, our quality team will inspect it to ensure it meets our return conditions. Once approved, your refund will be processed within 7 working days.

Refund Policy

• Refunds are issued through JazzCash, Easypaisa, or Bank Transfer
• Original delivery charges are non-refundable
• Refunds are processed within 7 working days after the returned item is received and approved
• The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider

Exchange Policy

We understand that selecting the perfect size, color, or design online can sometimes be challenging. To make your shopping experience stress-free, WALKENZA offers an easy exchange service.

How to Request an Exchange

To request an exchange, contact our customer support team with your order details, reason for exchange, and the preferred replacement.

Exchange Process

• Our rider will deliver the replacement product and collect the original item at the same time from your doorstep
• The exchange process takes 4–5 working days from the date your request is confirmed
• A Rs. 200 exchange service charge will apply
• The product must be unused, unworn, and in original condition
• You are not required to send the product via courier, making the exchange process simple and convenient

Delivery Time

• Karachi: 1–2 working days
• Outside Karachi: 3–4 working days
  Any price difference between the exchanged items will be settled accordingly.

Non-Returnable, Non-Refundable & Non-Exchangeable Items

The following items are not eligible for return, refund, or exchange:

• Products that have been used, worn, or damaged after delivery
• Items marked as final sale or clearance
• Customized or personalized products