Privacy policy
PRIVACY POLICY
OUR COMMITMENT TO YOUR PRIVACY
At WALKENZA, safeguarding your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit, interact or purchase with our website, www.walkenza.com. By accessing or using our website, you acknowledge and agree to the terms described in this policy, along with our Terms of Use.
SCOPE OF THIS POLICY
This Privacy Policy applies to all users of WALKENZA, whether registered or browsing as a guest. It covers both personally identifiable information and non-personal data collected through our website. Any third-party websites or services linked from WALKENZA operate under their own privacy policies, and WALKENZA holds no responsibility for their practices.
INFORMATION WE COLLECT
Personal Information:
When you create an account, place an order, subscribe to our communications, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment-related information.
Usage & Technical Information:
We may automatically collect information such as IP address, browser type, device details, pages visited, and interaction behavior to help us improve website performance and user experience.
HOW WE USE YOUR INFORMATION
The information collected by WALKENZA may be used for the following purposes:
- Processing and fulfilling orders, including delivery and payment verification
- Managing customer accounts and providing customer support
- Communicating order updates, service-related messages, and promotional offers
- Personalizing your shopping experience and product recommendations
- Conducting internal analysis to enhance our products, services, and website functionality
- Meeting legal, regulatory, and compliance requirements
We retain personal information only for as long as necessary to fulfill these purposes or as required by applicable law.
INFORMATION SHARING & DISCLOSURE
WALKENZA does not sell, rent, or trade your personal information. Your data may only be shared under the following circumstances:
- With trusted third-party service providers (such as payment processors, logistics partners, and analytics services) strictly for operational purposes
- When required by law, legal proceedings, or government authorities
- To protect the rights, safety, and property of WALKENZA, its customers, or others
All third-party partners are contractually obligated to protect your data and use it only for authorized purposes.
COOKIES & TRACKING TECHNOLOGIES
WALKENZA uses cookies to enhance browsing experience, remember user preferences, and analyze website traffic.
- Session Cookies: Temporary cookies that expire once you close your browser
- Persistent Cookies: Stored on your device for a limited period to remember preferences and settings
Cookies do not store sensitive personal information. You may disable cookies through your browser settings; however, some website features may not function properly.
THIRD-PARTY COOKIES
We may use third-party analytics tools such as Google Analytics to collect aggregated usage data. These cookies help us understand visitor behavior and improve website performance. Third-party cookies are governed by the respective provider’s privacy policies.
USER-GENERATED CONTENT & IMAGES
Any images or media you upload—such as product reviews or support-related submissions—may be used to facilitate services, enhance customer support, and improve shopping features like visual search. Such content is handled securely and in accordance with this policy.
PAYMENT METHODS
WALKENZA accepts online payments via credit/debit cards as well as Cash on Delivery (COD). Payment information is processed securely through authorized payment gateways.
DATA SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we take strong security measures, no online data transmission can be guaranteed to be completely secure.
YOUR RIGHTS
You have the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Opt out of promotional communications at any time
To exercise these rights, please contact us using the details below.
CHILDREN’S PRIVACY
WALKENZA does not knowingly collect personal information from individuals under the age of 14. If such information is identified, it will be promptly removed.
CHANGES TO THIS PRIVACY POLICY
WALKENZA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: walkenzafootwear@gmail.com
Website: www.walkenza.com